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Support Center

Welcome to the Support Unicorn support center. AI support agent that resolves routine tickets instantly and hands off to humans when needed.

SupportUnicorn automates up to 40–60% of repetitive customer questions with an AI agent that responds instantly and escalates complex issues to your human team. It reduces workload, improves response times, and keeps quality high by handing off with full context. Support teams get fewer tickets, faster resolution, and happier customers—without changing their existing helpdesk tools.

We're here to help you get the most out of our platform with comprehensive resources and responsive assistance.

Support Channels​

📧 Email Support​

Response Times:

  • General inquiries: 24 hours

💬 Chat widget​

Click on the chat widget in this website. Someone from our team will get back to you. Please do provide your email address for offline assistance.

Priority Support​

🔥 Emergency Support​

For critical issues affecting your production environment:

  • Email: support@123x.dev
  • Subject Line: Start with "URGENT:"
  • Response Time: Within 2 hours
  • Availability: 24/7 for emergency issues