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Privacy Policy

Effective Date: September 30, 2025 Last Updated: September 30, 2025

Introduction​

Support Unicorn ("we," "us," or "our") is an AI support agent that resolves routine tickets instantly and hands off to humans when needed.

SupportUnicorn automates up to 40–60% of repetitive customer questions with an AI agent that responds instantly and escalates complex issues to your human team. It reduces workload, improves response times, and keeps quality high by handing off with full context. Support teams get fewer tickets, faster resolution, and happier customers—without changing their existing helpdesk tools.

This Privacy Policy informs you about how we handle information when you use our customer support platform and services.

Information We Collect​

Information You Provide​

  • Account Information: Name, email address, company name, and password when you create an account
  • Support Content: Messages, attachments, and other content you submit through our platform
  • Payment Information: Billing details and payment information (processed through third-party payment processors)
  • Profile Information: Optional information such as profile picture, job title, and preferences

Automatically Collected Information​

  • Usage Data: Information about how you interact with our services
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies: We use cookies and similar technologies to operate and improve our services

How We Use Your Information​

We use the collected information to:

  • Provide and maintain our services
  • Process transactions
  • Respond to your inquiries and provide support
  • Send service-related notifications and updates
  • Improve our services
  • Address technical issues

Information Sharing​

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our services (hosting, payment processing, analytics, email services)
  • Legal Requirements: When required by law or to protect our rights and services
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security​

We implement security measures to protect your information. However, no system is completely secure.

Data Retention​

We retain your information as long as your account is active or as needed to provide services.

Your Choices​

You may:

  • Update your account information
  • Delete your account by contacting us
  • Opt out of marketing emails (service emails will continue)
  • Control cookies through your browser settings

Children's Privacy​

Our services are not intended for individuals under the age of 16.

International Use​

Your information may be processed in countries other than your own.

Our services may link to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy​

We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any changes.

Contact Us​

If you have questions about this Privacy Policy:

Email: support@123x.dev Website: https://supportunicorn.com

By using Support Unicorn, you acknowledge and accept this Privacy Policy.