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Privacy Policy

Effective Date: September 30, 2025 Last Updated: September 30, 2025

Introduction​

Support Unicorn ("we," "us," or "our") provides this Privacy Policy to inform you about how we handle information when you use our customer support platform and services.

Information We Collect​

Information You Provide​

  • Account Information: Name, email address, company name, and password when you create an account
  • Support Content: Messages, attachments, and other content you submit through our platform
  • Payment Information: Billing details and payment information (processed through third-party payment processors)
  • Profile Information: Optional information such as profile picture, job title, and preferences

Automatically Collected Information​

  • Usage Data: Information about how you interact with our services
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies: We use cookies and similar technologies to operate and improve our services

How We Use Your Information​

We use the collected information to:

  • Provide and maintain our services
  • Process transactions
  • Respond to your inquiries and provide support
  • Send service-related notifications and updates
  • Improve our services
  • Address technical issues

Information Sharing​

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our services (hosting, payment processing, analytics, email services)
  • Legal Requirements: When required by law or to protect our rights and services
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security​

We implement security measures to protect your information. However, no system is completely secure.

Data Retention​

We retain your information as long as your account is active or as needed to provide services.

Your Choices​

You may:

  • Update your account information
  • Delete your account by contacting us
  • Opt out of marketing emails (service emails will continue)
  • Control cookies through your browser settings

Children's Privacy​

Our services are not intended for individuals under the age of 16.

International Use​

Your information may be processed in countries other than your own.

Our services may link to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy​

We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any changes.

Contact Us​

If you have questions about this Privacy Policy:

Email: support@123x.dev Website: https://supportunicorn.com

By using Support Unicorn, you acknowledge and accept this Privacy Policy.