Omnichannel support integration for Slack.
Stop forcing your team to jump between Slack and support tools. With Support Unicorn, every customer conversation happens right where your team collaborates—in Slack. One click to install, zero training required.
Everything You Need. Nothing You Do Not.
Powerful features that feel effortless in Slack
Never Miss a Customer Message
Every customer message appears instantly in Slack. Your team sees it, responds faster, and customers feel heard—all in real-time.
Manage Tickets Like Slack Messages
Use familiar slash commands and buttons. No new interface to learn. If your team knows Slack, they already know Support Unicorn.
Your Whole Team, One Conversation
Assign tickets, loop in experts, and solve problems together—right in the thread. Full team visibility, zero silos.
Complete Customer Context, Instantly
See customer history and past conversations without switching apps. Make informed decisions in seconds, not minutes.
Automation That Actually Helps
Route urgent issues to the right people automatically. Set up smart workflows that save hours every week.
Know What is Working
Track response times, team performance, and customer happiness—all without leaving Slack. Data-driven improvement made simple.
Your 3-Step Plan to Better Support
From zero to helping customers in under 5 minutes
Click "Add to Slack"
One click. That is it. Support Unicorn integrates with your workspace in seconds. No IT department required.
Choose Your Channels
Pick where customer messages appear. Use existing channels or create new ones. Your workspace, your rules.
Start Helping Customers
The first customer message arrives in Slack. Reply like any Slack message. Your team is already trained.
See It In Action
Watch how Support Unicorn works in Slack
The Choice Is Clear
Stop struggling with disconnected tools. Bring everything into Slack.
Without Integration for Slack: The Daily Struggle
- ❌ Wasting hours switching between Slack and your support tool
- ❌ Customers waiting while you hunt for the right tab
- ❌ Critical messages buried because you were in the wrong app
- ❌ Team asking "Did anyone see this?" in three different places
- ❌ Burning budget on per-agent licenses you cannot afford to scale
Unite Everything in Slack
- ✅ One workspace for all customer and team communication
- ✅ Instant visibility—every team member sees every message
- ✅ Full conversation history in Slack threads
- ✅ Natural collaboration using tools you already use
- ✅ Zero onboarding—if they know Slack, they are ready
Ready to Bring Support Into Slack?
Simple, Predictable Pricing
No per-agent fees. No surprise charges. One workspace, unlimited growth.
Lock in these rates now—prices increase soon!
Billed yearly ($108/year) • Per workspace
- ✅ Unlimited team members
- ✅ Unlimited customer conversations
- ✅ Real-time integration for Slack
- ✅ Complete conversation history
- ✅ Smart routing & automation
- ✅ Team collaboration tools
- ✅ Analytics & insights
Scale your support team without scaling your costs. Add as many team members as you need—your price stays the same.