Skip to main content

Contact Us

AI support agent that resolves routine tickets instantly and hands off to humans when needed.

SupportUnicorn automates up to 40–60% of repetitive customer questions with an AI agent that responds instantly and escalates complex issues to your human team. It reduces workload, improves response times, and keeps quality high by handing off with full context. Support teams get fewer tickets, faster resolution, and happier customers—without changing their existing helpdesk tools.

We'd love to hear from you! Whether you have questions, feedback, or just want to say hello, there are several ways to get in touch with the Support Unicorn team.

Get in Touch​

💬 General Inquiries​

For general questions about the platform, features, or anything else:

🐛 Bug Reports & Issues​

Found a bug or experiencing technical issues?

💡 Feature Requests​

Have an idea for a new feature or improvement?

📝 Documentation Feedback​

Help us improve our documentation:

Business Inquiries​

🤝 Partnerships​

Interested in partnering with us or integrating our platform?

📰 Media & Press​

Media inquiries and press releases:

Community​

🌟 Join Our Community​

Connect with other users and stay updated:

🛠️ Contribute​

Want to contribute to the platform?

Support Hours​

Our team is distributed globally, but we primarily operate in these time zones:

  • PST/PDT: 9 AM - 6 PM (Pacific Time)
  • EST/EDT: 12 PM - 9 PM (Eastern Time)
  • UTC: 5 PM - 2 AM (Coordinated Universal Time)

Emergency Support: For critical issues affecting production systems, email us at emergency@support-unicorn-home.com with "URGENT" in the subject line.

Response Times​

We aim for these response times:

  • General Inquiries: Within 24 hours
  • Bug Reports: Within 12 hours
  • Feature Requests: Within 3 business days
  • Emergency Issues: Within 2 hours

Office Location​

While we're primarily a remote team, our headquarters is located at:

Support Unicorn HQ 123 Elegant Street Design District, CA 90210 United States

Note: Please contact us digitally first - our office is primarily for team meetings and isn't always staffed for walk-ins.

Thank you for being part of the Support Unicorn community! 🦄

We're committed to providing you with the best possible experience and look forward to hearing from you.